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PRIVACY POLICY 個人情報の共同利用

Handling of Personal Information

ENECHANGE Ltd. handles the following user information that contains a user’s personal information as a part of services provided by ENECHANGE (including services provided by registered companies and affiliated partners in accordance with the ENECHANGE Terms of Use [”ENECHANGE services” below] ).

1. User information that is collected, and how it is collected

“User information” as used in this policy has the same meaning as “user information” as defined in Article 7-1 of the ENECHANGE Terms of Use (personal information, information required to compare electricity/gas fees, and other information required by ENECHANGE to use this service). It refers to information collected by ENECHANGE in accordance with this policy.

More specifically, personal information and information required to compare electricity/gas fees entails the following.

(1) Profile information such as the user’s full name, date of birth, and gender

(2) Contact information such as the user’s email address, phone number, and address

2. Purposes of use for personal information

1.ENECHANGE uses obtained personal information (“personal information” as defined in Article 2-1 of the Act on the Protection of Personal Information) for the following purposes.

Category
Purpose of use
Individual customer and member information
To confirm an individual’s identity and to prevent misuse when using ENECHANGE services

To continue to provide, maintain, and improve ENECHANGE services including communication functions such as providing customers with notifications and information

To provide information on ENECHANGE services, such as sending notices, ads, publicity information, and direct mail including information thought to be beneficial to customers on products and services provided by ENECHANGE and its registered companies and affiliated partners, and providing phone introductions

To provide notification of changes to the terms of use of ENECHANGE services and to this policy; notification of stoppage, suspension, or contract cancellations for ENECHANGE services; or other important notices

To aggregate registered personal information as statistical information in a way that cannot be used to identify an individual, for use as reference information in developing services beneficial to customers

To provide personal information to third-parties in accordance with this policy in cases where the user agrees with this policy

Client representative information
To confirm received orders related to ENECHANGE services

To provide information on ENECHANGE services and respond to inquiries

To provide notification of changes to ENECHANGE service terms of use and to these rules; notification of stoppage, suspension, or contract cancellations for ENECHANGE services; or other important notices

ENECHANGE employee information
To manage personnel and labor and to manage operations with regard to ENECHANGE employees

To manage the health of ENECHANGE employees

To manage ENECHANGE security

ENECHANGE employment applicant information
To contact applicants and manage ENECHANGE employment and recruiting operations
Specific personal information
For purposes of use as defined by the My Number Act
Electricity contract application information
To confirm applications and to intermediate in applications sent to power companies
Personal information of individuals making inquiries
To provide information on ENECHANGE services and respond to inquiries
Recorded phone calls(undisclosed)
To manage call center operations, improve the quality of customer support, and confirm the nature of phone conversations with customers
Personal information handled during business entrusted in ENECHANGE (undisclosed)
To appropriately handle and manage personal information based on contracts with those from which ENECHANGE has been entrusted with work; to perform system development and provide maintenance support/services, as well as corresponding work
Information on shareholders (and aspiring shareholders)
To exercise rights and perform duties in accordance with the Companies Act

For ENECHANGE to provide conveniences for shareholders

To implement plans to facilitate relationships between shareholders and ENECHANGE

To manage shareholders such as creating shareholder data using on specific standards based on laws and regulations

3. Appropriate acquisition of information

ENECHANGE will obtain personal information through lawful and fair means, and will not make use of untruthful or otherwise dishonest means.

4. Provision of information to third-parties

(1) ENECHANGE does not provide personal information to third-parties, except in the following situations.

  • 1.When the individual provides their consent
  • 2.When in accordance with laws and regulations
  • 3.When required for the protection of human life, health, or property, and it would be difficult to obtain the consent of the individual
  • 4.When it is particularly essential in improving public health or promoting the healthy development of children, and it would be difficult to obtain the consent of the individual
  • 5.When cooperation is required to perform duties stipulated by laws and regulations by national agencies, regional institutions, or other organizations entrusted with this work, and obtaining the consent of the individual would or could hinder the performance of said duties
  • 6.When business that includes personal information is inherited due to a merger, company split, business transfer, or other reason

5. Entrusting of handling of personal information

ENECHANGE may entrust third-parties with the handling of personal information obtained from users either in whole or in part, to the extent required to achieve the purposes of use (for example, entrusting a third-party to analyze, manage, or otherwise handle information that includes personal information) . When entrusting an organization in this manner, ENECHANGE will first have the organization sign a non-disclosure agreement or similar document, and will monitor the organization appropriately as required to ensure that the organization is capable of appropriately managing the safety of information.

6. Behavioral targeted ads

(1) In order for ad serving providers and other third-parties to provide targeted ads (a type of ad displayed based on a customer’s needs, interests, or concerns ), ENECHANGE will collect, use, and provide the information defined below (“log information, etc.” below ) when providing ENECHANGE services or affiliated services.

  • ①Log information and behavior history information
    ENECHANGE may collect IP addresses, request dates/times, and internal ENECHANGE service operation history information automatically generated and saved when ENECHANGE services are used.
  • ②Cookies and anonymous IDs
    ENECHANGE services may make use of cookies and similar technologies. Cookies can be used to identify an information terminal, but cannot be used to identify an individual. Information terminals may be configured to disable cookie functionality. However, doing so may prevent the user from accessing ENECHANGE services either wholly or in part.

(2) ENECHANGE will retain collected log information, etc. only for a period of time deemed necessary by the law and business legitimacy.

(3) If you do not wish for log information, etc. to be obtained and used as defined in item (1), you may prevent this by following the instructions listed in the opt-out pages of the following providers.

Category
URL
Google LLC
Privacy policy (https://www.google.co.jp/policies/privacy/)

Ad management (http://www.google.com/ads/preferences/?hl=ja)

Yahoo
Privacy policy (http://docs.yahoo.co.jp/docs/info/terms/chapter1.html#cf2nd)

Behavioral targeted ads served by Yahoo! JAPAN (http://btoptout.yahoo.co.jp/optout/index.html)

Disabling behavioral targeted ads (http://btoptout.yahoo.co.jp/optout/preferences.html)

Facebook, Inc.
Data policy (https://www.facebook.com/about/privacy)

Facebook ads (https://www.facebook.com/help/769828729705201/)

twitter.inc
Twitter privacy policy (https://twitter.com/privacy?lang=ja)

Twitter use of cookies and similar technologies (https://support.twitter.com/articles/20170522#)

Support for Twitter “Do Not Track” (https://support.twitter.com/articles/20171386#)

Supership Inc.
Supership opt-out (https://supership.jp/optout.html)

7. Safety management organization

In order to prevent the disclosure, destruction, or damage of personal information, and to otherwise protect personal information, ENECHANGE takes appropriate measures required to manage the safety of personal information, such as restricting access to personal information files, limiting access to the minimum required levels for those with access to this information, maintaining access logs, and making use of security software to prevent unauthorized external access.

8. Notification of matters related to disclosed personal information

(1) The following organization is responsible for handling requests to disclose, revise, delete, or stop the usage of personal information maintained and disclosed by ENECHANGE, and to stop providing this information to third-parties (“disclosure, etc. request” below ). For information on the specific procedure to submit a disclosure, etc. request, refer to “Information on Disclosure, etc. Requests for Personal Information.”

  • ①Name of business
    ENECHANGE Ltd.
  • ②Personal information protection administrator
    Administrator: Tomomi Kasahara
    Department: Corporate Division
  • ③Accredited personal information protection organization
    Name: JIPDEC
    Department responsible for handling complaint resolutions: Personal Information Protection Consultation Service Office
    Address: Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku Tokyo, 106-0032
    Phone numbers: +81-3-5860-7565 / +81-120-700-779

(2) For any feedback, questions, complaints, or other inquiries on how ENECHANGE handles personal information, contact the department listed under [Inquiries] at the bottom of this page (business hours: from 10:00 am to 6:00 pm on weekdays).

9. Changes to this policy

(1) ENECHANGE strives to revise how we handle personal information based on operation conditions and to make continuous improvements. This policy may therefore be changed as required.

(2) When changes are made to this policy, the revised policy will be posted in information about ENECHANGE services or on a website maintained by ENECHANGE, or notification will otherwise be provided in some format that is easily understood. However, if a change is made that legally requires the consent of individuals, ENECHANGE will obtain the consent of individuals through some means defined separately by ENECHANGE.

Inquiries

Please direct any privacy policy-related inquiries to the following department.3F Nihon Building, 2-6-2 Otemachi, Chiyoda-ku, Tokyo 100-0004, ENECHANGE Ltd. Personal Information Inquiry Department
Email: info@enechange.co.jp
* We will respond on or after the following business day to any inquiries received on weekends or holidays, or during the year end/new year or Golden Week holidays.

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