PRIVACY POLICY 個人情報の共同利用

1. User information that is collected, and how it is collected

“User information” as used in this policy has the same meaning as “user information” as defined in Article 7-1 of the ENECHANGE Terms of Use (personal information, information required to compare electricity/gas fees, and other information required by ENECHANGE to use this service). It refers to information collected by ENECHANGE in accordance with this policy.

More specifically, personal information and information required to compare electricity/gas fees entails the following.

(1) Profile information such as the user’s full name, date of birth, and gender

(2) Contact information such as the user’s email address, phone number, and address

2. Purposes of use for personal information

1.ENECHANGE uses obtained personal information (“personal information” as defined in Article 2-1 of the Act on the Protection of Personal Information) for the following purposes.

Category

Purpose of use

Individual customer and member information

To confirm an individual’s identity and to prevent misuse when using ENECHANGE services

To continue to provide, maintain, and improve ENECHANGE services including communication functions such as providing customers with notifications and information

To provide information on ENECHANGE services, such as sending notices, ads, publicity information, and direct mail including information thought to be beneficial to customers on products and services provided by ENECHANGE and its registered companies and affiliated partners, and providing phone introductions

To provide notification of changes to the terms of use of ENECHANGE services and to this policy; notification of stoppage, suspension, or contract cancellations for ENECHANGE services; or other important notices

To aggregate registered personal information as statistical information in a way that cannot be used to identify an individual, for use as reference information in developing services beneficial to customers

To provide personal information to third-parties in accordance with this policy in cases where the user agrees with this policy

Client representative information

To confirm received orders related to ENECHANGE services

To provide information on ENECHANGE services and respond to inquiries

To provide notification of changes to ENECHANGE service terms of use and to these rules; notification of stoppage, suspension, or contract cancellations for ENECHANGE services; or other important notices

ENECHANGE employee information

To manage personnel and labor and to manage operations with regard to ENECHANGE employees

To manage the health of ENECHANGE employees

To manage ENECHANGE security

ENECHANGE employment applicant information

To contact applicants and manage ENECHANGE employment and recruiting operations

Specific personal information

For purposes of use as defined by the My Number Act

Electricity contract application information

To confirm applications and to intermediate in applications sent to power companies

Personal information of individuals making inquiries

To provide information on ENECHANGE services and respond to inquiries

Recorded phone calls(undisclosed)

To manage call center operations, improve the quality of customer support, and confirm the nature of phone conversations with customers

Personal information handled during business entrusted in ENECHANGE (undisclosed)

To appropriately handle and manage personal information based on contracts with those from which ENECHANGE has been entrusted with work; to perform system development and provide maintenance support/services, as well as corresponding work

Information on shareholders (and aspiring shareholders)

To exercise rights and perform duties in accordance with the Companies Act

For ENECHANGE to provide conveniences for shareholders

To implement plans to facilitate relationships between shareholders and ENECHANGE

To manage shareholders such as creating shareholder data using on specific standards based on laws and regulations

3. Appropriate acquisition of information

ENECHANGE will obtain personal information through lawful and fair means, and will not make use of untruthful or otherwise dishonest means.

4. Provision of information to third-parties

(1) ENECHANGE does not provide personal information to third-parties, except in the following situations.

• 1.When the individual provides their consent
• 2.When in accordance with laws and regulations
• 3.When required for the protection of human life, health, or property, and it would be difficult to obtain the consent of the individual
• 4.When it is particularly essential in improving public health or promoting the healthy development of children, and it would be difficult to obtain the consent of the individual
• 5.When cooperation is required to perform duties stipulated by laws and regulations by national agencies, regional institutions, or other organizations entrusted with this work, and obtaining the consent of the individual would or could hinder the performance of said duties
• 6.When business that includes personal information is inherited due to a merger, company split, business transfer, or other reason