RELEASE & INFORMATION
  • Press Release

ENECHANGE has launched a new service called “ENECHANGE Easy Relocation Web Support.”

Complete all steps from relocation preparation to utility procedures through LINE in one stop.
ENECHANGE Ltd. (Head Office: Minato-ku, Tokyo; CEO: Tomoya Maruoka) has launched a new service called “ENECHANGE Easy Relocation Web Support” on LINE, which enables users to manage various tasks associated with relocation and complete utility procedures (including electricity, gas, and water) starting from November 25, 2025.
Service URL：https://enechange.jp/hikkoshi-kantan-support/entry

Background

The utility procedures associated with moving can be anxiety-inducing and stressful, as many people are unsure where to begin and often find the process cumbersome. In addition, there is still a reliance on offline methods such as phone calls, which leads to high operating costs—particularly call center labor costs. These expenses are sometimes passed on to consumers through their electricity bills.

Overview

To address these challenges, ENECHANGE has developed “ENECHANGE Easy Relocation Web Support” on LINE. This service enables users to manage everything from moving preparations to various utility procedures in one place on LINE, without the need to install or log into a dedicated app. By relocating these procedures online, the service aims to eliminate the high-cost structure created by offline processes and return the resulting cost savings to users as benefits.

Introduction of Services Related to the Initiative

This service primarily provides the following two functionalities:

  • Relocation Checklist:
    Through integration with LINE, users can utilize a customizable task list. LINE’s notification feature aids in managing task deadlines and preventing oversights. A trial version is also available for users who have not yet integrated.
  • Easy Lifeline Procedures:
    In electricity and gas procedures, we can propose optimal tariffs using our top-ranked electricity comparison platform. Furthermore, for internet and water dispenser procedures, we offer user benefits such as cashback.

Features

  1. Full Online Completion with LINE:
    From creating a moving checklist to completing electricity, gas, and internet procedures, everything can be done in LINE. It avoids the “multiple sales calls after information registration” problem that was a challenge with traditional relocation estimate services, offering a stress-free procedure experience.
  2. Optimal Proposals with the Top Electricity Comparison Base:
    By leveraging the simulation base of the energy switching comparison site “ENECHANGE,” we offer optimal electricity and gas tariffs according to the area and conditions of the relocation site. Supporting everything from comparison to contract procedures enhances user convenience.
  3. Maximizing Cost Savings and User Benefits:
    By digitizing procedures, we significantly reduce costs and return these savings to users, maximizing benefits for consumers.

Comments from Tomoya Maruoka, Representative Director and CEO

In the millions of moves that take place each year, utility-related procedures still rely heavily on offline channels such as phone calls, creating significant burdens in terms of both user effort and industry costs. The newly launched “ENECHANGE Easy Relocation Web Support” addresses these challenges through technology. By enabling users to complete all procedures on LINE—a tool people use every day—it delivers a stress-free relocation experience while advancing digital transformation in the energy sector and contributing to overall cost optimization in society.

ENECHANGE Ltd.

ENECHANGE is an energy technology company that promotes a carbon-free society through digital innovation, with the mission of Changing Energy For A Better World.
Founded in 2015 and listed on the Tokyo Stock Exchange Mothers in 2020 (now known as the Tokyo Stock Exchange Growth Market, Securities Code: 4169), the company offers solutions across the entire energy retail value chain — including procurement, demand and supply management, retail and sales, and customer support — to meet the evolving needs of consumers and energy retailers in light of the “4Ds” of energy: Deregulation, Decentralization, Decarbonization and Digitalization.

URL　　： https://enechange.co.jp/en/

■For inquiries
ENECHANGE Ltd.
pr@enechange.co.jp

 

Note : This document has been translated from the Japanese original for reference purposes only. In the event of any discrepancy between this translated document and the Japanese original, the original shall prevail.