PRESS RELEASE
  • Press Release

Launch of “Electricity Retail Withdrawal Support Service” for New Entrants, providing free support for smooth business withdrawal

ENECHANGE Ltd. (Head office: Chiyoda-ku, Tokyo, CEO: Yohei Kiguchi, COO: Ippei Arita; hereafter: ENECHANGE) will begin offering a free support service for energy companies that are unavoidably withdrawing from the retail business, leveraging the relationships it has built with energy companies through its electric power switching support service.

An increasing number of new electric power companies are exiting the retail electricity business in response to soaring prices of crude oil, liquefied natural gas (LNG), and other resources. On April 13, 2022, the Electricity and Gas Transactions Monitoring Commission (EGTC) issued a letter to energy companies regarding “Actions to be taken when withdrawing from the retail electricity business (Alert, etc.)”. The document clearly states that energy companies should ensure that subscribers have sufficient time to choose their next electricity supplier and that if there are no grounds for terminating the retail supply contract, they should continue to supply electricity while encouraging the subscriber to sign a new retail supply contract.

We have received many comments from new entrants saying, “While we would like to withdraw from the market, it is difficult to do so quickly because we are obligated to make every effort to continue supplying power to existing subscribers. If we don’t do anything, summer will come and we will face another tight power supply and demand situation.”By providing free support for energy companies withdrawing from the retail business, we will help them withdraw smoothly and provide support to alleviate the concerns of their customers.

Overview of ENECHANGE’s support service for new entrants withdrawal

When a new entrants withdraws from the business, both high-voltage for corporations and low-voltage for households, it is necessary to provide appropriate information and support to dispel the concerns of subscribers so that they can switch to a new electric power company with peace of mind. We have established a consultation service for subscribers when an energy company withdraws from the business, and has provided appropriate information and support for switching to a new company. We will provide the following support by utilizing our experience and know-how.

  • Support for customers switching in conjunction with the switching support services “Enechange” and “Enechange Biz”
    We provide support for switching customers in cooperation with the electricity and gas switching service website “Enechange” for households and “Enechange Biz” for corporations. In addition to supporting the transfer of customers to new entrants, we also provide prompt support for switching to a new entrants, including individual contact for customers through our call center and a dedicated consultation service in cooperation with energy companies. For corporate customers who have unavoidably been placed under a final guaranteed supply contract, we also provide extensive follow-up services, such as announcing the reoffer as soon as the reoffer becomes possible.
  • Advise the customer of the necessary information
    Notices and documents notifying policyholders of business withdrawal must carefully specify various information from the viewpoint of policyholder protection. We will make use of our experience and know-how in establishing the consultation service, as well as the voices of many policyholders who have contacted the service.
  • Free of charge
    We provide all of the above services free of charge and support a smooth withdrawal in a manner that does not inconvenience the customer.

About ENECHANGE Ltd.

ENECHANGE is an energy technology company that promotes a carbon-free society through digital technology with the mission of Changing Energy For A Better World. We offer services based on data utilization in the field of the 4Ds of Energy: Deregulation, Digitalization, Decarbonization, and Decentralization. Our company’s roots come from an energy data lab at the University of Cambridge, U.K., a country where liberalization is mature. ENECHANGE has a British subsidiary, SMAP Energy Limited, as well as a global network and analytical technology for energy data.

URL: https://enechange.co.jp/en/

■For inquiries
ENECHANGE Ltd.
pr@enechange.co.jp