- Press Release
LPIO’s Business Withdrawal Affects 140,000 Customers, Established “LPIO Consultation Desk” for LPIO Customers.
ENECHANGE Ltd. (Head office: Chiyoda-ku, Tokyo, CEO: Yohei Kiguchi, COO: Ippei Arita; hereafter: ENECHANGE) has set up a “LPIO Consultation Desk” for LPIO Electricity (hereinafter referred to as “LPIO”) customers in response to LPIO’s withdrawal from the electricity retail business and has established a dedicated telephone consultation service. We are pleased to announce the opening of the “LPIO Consultation Desk” as a contact point. The number of subscribing households that will need to change their electric power company contracts due to the withdrawal of LPIO is expected to reach approximately 140,000*. As a relief measure, a campaign code will be issued to support customers switching from LPIO to a new power company, and all customers who switch power companies will receive an Amazon gift certificate worth 2,000 yen.
*Calculated based on actual electricity demand (November 2021 low-voltage) of 37,115,000 kWh, assuming standard household monthly usage of 260 kWh.
On Friday, March 25, “Notice of Service Discontinuation” was posted on the Lpio website. Lpio Co., Ltd., which sells LPIO, is a 50-year old LP company headquartered in Chiba Prefecture. While new power companies were forced to withdraw or downsize their business, LPIO had grown to supply approximately 140,000 customers with its discount electricity rate plans.
LPIO customers will cease to be supplied at the end of April 2022, and the switchover procedure must be completed by the end of April. Enechange, an electricity and gas comparison website, has set up a team to provide switching support services for current LPIO customers, and will launch a special support website and set up a consultation service that offers free consultation. We will support the switchover so that customers can switch and continue to use electricity with peace of mind.
“LPIO Consultation Desk” by Enechange
toll-free number：0800-333-0072（10-6 p.m. Open seven days a week）
Electric Power Company Switching Support Page：https://enechange.jp/specials/lpio-support ※Japanese only
*Free consultation is also available for customers of LPIO who switched other than through the electricity and gas comparison site “Enechange”
The reason why we recommend switching via Enechange’s “Electricity Switching Support Page” is
１．Amazon gift certificate worth 2,000 yen for switching from the electricity and gas comparison site “Enechange”
In the case of LPIO, the contract will expire at the end of April 2022, and procedures to switch to a new power company must be completed by the end of April. As a relief campaign, Enechange will issue a campaign code and present an Amazon gift certificate worth 2,000 yen to all customers who switch from LPIO to a new power company.
２．Recommended rate plans for each electric power area.
For those who are not sure which electric power company to choose, we introduce carefully selected electric power companies by area that you can apply for via Enechange. The electric power companies listed on the Electricity Switching Support Page are eligible for the benefits available exclusively through Enechange.
３．Switching to a new electric power company is a simple 2-step process
Please prepare your LPIO My Page or meter reading slip, and select the electricity company you wish to switch from those listed on the Electricity Switching Support Page.
４．Phone or email consultations are also available
Enechange has set up a dedicated consultation service for LPIO customers and provides free support for switching.
■About ENECHANGE Ltd.
ENECHANGE is an energy technology company that promotes a carbon-free society through digital technology with the mission of Changing Energy For A Better World. We offer services based on data utilization in the field of the 4Ds of Energy: Deregulation, Digitalization, Decarbonization, and Decentralization. Our company’s roots come from an energy data lab at the University of Cambridge, U.K., a country where liberalization is mature. ENECHANGE has a British subsidiary, SMAP Energy Limited, as well as a global network and analytical technology for energy data.